Frequently Asked Questions
Everything you need to know about shopping with DXL.
What shipping methods are available and how long does delivery take?
We offer standard, expedited, and next-day shipping options. Standard delivery typically takes 3-7 business days, while expedited shipping arrives within 2-3 business days depending on your location.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of purchase, provided the items are in their original condition with tags attached. You can initiate a return through our online portal or at any of our retail locations.
How do I determine the right size for me?
Each product page features a detailed 'Size Guide' with specific measurements. We specialize in Big + Tall fit, so our sizing is uniquely tailored for extra room and length compared to standard retailers.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.
Can I track my order once it has been shipped?
Yes. Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.
Do you offer international shipping?
Yes, DXL ships to over 100 countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on the destination and weight of the package.