Returns & Exchanges
At DXL, we want you to be completely satisfied with your purchase. If you are not happy with your items, you can return or exchange them within 90 days of purchase, provided they are in original condition with tags attached.
1
Start Your Return
Visit our online returns portal and enter your order number and zip code to initiate the process.
2
Print and Pack
Download your prepaid shipping label and securely pack your items in the original packaging if possible.
3
Ship It Back
Drop off your package at any authorized carrier location or schedule a pickup for your convenience.
4
Receive Your Refund
Once we receive and inspect your items, your refund will be processed back to your original payment method within 7-10 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing